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Rules

Your team already uses AI. Here is how to set rules in one afternoon.

A team joining hands over a table

In most small organizations, AI arrived quietly. Someone used ChatGPT to rewrite a difficult email. It worked, so they used it again for a report, then for meeting notes. A colleague noticed and started doing the same. Today, part of your team probably uses AI every week, each in their own way, and nobody has said what is allowed.

That is not a disaster. But it does create two problems: sensitive information can end up in tools you have never checked, and the real time savings stay hidden in a few individual habits. The good news is that you do not need a 30-page document to fix this. A short policy, written in one afternoon, covers most of the risk.

Step 1: Ask before you write

Start by finding out what is really happening. Send your team a short anonymous survey with three questions: which AI tools do you use, for which tasks, and have you ever entered client or member information? Make it clear that nobody will be blamed. You need honest answers, not perfect ones.

Step 2: Choose your approved tools

From the answers, pick one or two tools you will officially allow. Check their data settings: can your content be used to train the provider's models, and can you turn that off? Business plans often come with stronger commitments. A short list of approved tools is better than a long list of forbidden ones.

Step 3: Sort your information into three levels

This is the heart of the policy. Classify the information your organization handles:

  • Public: anything already on your website or in your brochures. Fine to use with AI.
  • Internal: procedures, drafts, general planning. Fine with approved tools only.
  • Confidential: client files, health or financial information, anything under professional secrecy. Never in a public AI tool.

Step 4: Write down allowed and forbidden uses

Keep it concrete. Allowed: drafting emails, summarizing public documents, preparing a first translation, brainstorming. Forbidden: making decisions about people, giving legal or medical advice, sending AI-written content to clients without review. Add one sentence that matters a lot: anything sent outside the organization is checked by a person first.

Step 5: Say what to do when something goes wrong

Mistakes will happen. Someone will paste the wrong document. Your policy should say what to do next: stop, tell the designated person, note what happened, and fix the cause. When people know the procedure, they report problems instead of hiding them.

Keep it short. Two pages, in plain language, with a one-page reminder for everyone. Set a review date in six months, because tools change quickly.

Then, share it properly

Do not just email the document. Take fifteen minutes in a team meeting to walk through it and answer questions. A policy that people understand is a policy they follow.

To save time, you can start from our free bilingual AI use policy template. And if you prefer to have it written with you, adapted to your team and followed by training and automations, that is exactly what AI-Ready 30 does.

FAQ

Quick answers

How long should an AI use policy be?

For a small organization, one or two pages is enough. Short rules get read and followed; long ones get ignored.

Does a small business really need an AI policy?

If your staff use AI tools and handle client information, yes. The policy protects your clients and gives your team clear permission to use AI well.

How often should we update it?

Review it every six to twelve months, and whenever you adopt a new tool or a tool changes its data terms.

In 30 minutes, know where your team stands with AI

A free call to map how AI is used in your business today, the rules to set first, and where it can save you time.

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  1. 10 min · What your team really usesTools, accounts, and the information that goes into them.
  2. 10 min · The rules that matter firstThe two or three rules to put in place right away.
  3. 10 min · The first task worth automatingOne concrete idea, and what comes next.
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